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Online Ordering Frequently Asked Questions
Can I purchase wine from another Province from your website?
No, each Province’s list is specific to that market. Orders can only be fulfilled in market. If you see something of interest we can put you in touch with a representative in your market to update on future orders or arrivals specific to your Province.
Can I buy a single bottle?
As an importer we cannot vend directly to the consumer. All orders must pass through a retailer (either a government liquor store or a private wine or liquor store). As the retailer must purchase a full case, we can only accept orders for full cases. If you are interested in purchasing wine in quantities less than a case, please contact us and we can refer you to a location that stocks the our wines.
Will I receive an order confirmation?
You will receive a confirmation from us via email or phone.
Where and when can I pick up my order?
Orders can be sent to a government liquor store or a private wine store or liquor Store. When you first order, we will recommend the best retail store for you to pick up your order with respect to your location. The retailer will contact you via phone or email when your order is ready to be picked up on site.
What are the order arrival lead times?
Orders can take anywhere from 1 to 4 weeks depending on the availability at British Columbia Distribution Branch. Distribution for all imported wines is controlled and operated by the British Columbia Distribution Branch. We as the agent do not have any control of the distribution of the wine in BC.. Most orders will be delivered within 2 weeks of ordering. The expected arrival time will be communicated in your order confirmation.
When should I pay my for my order?
You pay for your order at the selected retail location at pick up.
Terms and conditions
Updating your information:
Please advise us of any changes in your customer information, pick up location, as well as the phone number.
What should I do if one or more bottles are corked or defective?
If one or more bottles are corked, the customer can return the goods to the retailer from whom the order was purchased. Proof of purchase is required for replacement or refund.
What should I do if I don't like the wine I ordered?
In the case of non-defective bottles, no return or refund will be accepted.
Please confirm your order via the validation email we just sent you